How We Do Business
We have a vested interest in making sure that you are more than satisfied - we want to give you such crazy-good service that you can't wait to tell your friends & family about us & the fantastic service you received!
Exceptional Service
Most agents take a transactional approach to sales. They farm areas via mail & postcards, they buy leads from Zillow, Redfin, etc., they use newspaper ads or buy targeted ads online & many still cold call! When they get a client, they work the deal, close the deal & then move on to the next deal. We think you deserve more than that & that's why we chose to use relational marketing, or working by referral.
Working by referral is another term for old-fashioned "word of mouth". Since our primary source of new business is referrals from people who know & trust us, we don't have to spend time prospecting & promoting ourselves - no ads, no cold calls, no paying for leads. We can dedicate ourselves fully to servicing our clients.
You control our business. In order for this to work, we know that we must work hard to earn your future referrals - so we aim to exceed your expectations! We have a vested interest in making sure that you are more than satisfied - we want to give you such crazy-good service that you can't wait to tell your friends & family about us & the fantastic service you received!
We devote ourselves to serving the needs of our clients before, during & after each sale. Instead of disappearing after the closing, you can expect us to keep in touch. We will send you valuable information each month, we'll call from time to time to see if you need anything & don't be surprised if we show up at your door to say hi!
What good are we after the sale, you may ask... Just as you would with a a family attorney or accountant, you can call us at any time to answer your real estate questions...
Services after the sale
Market Value - Give us a call if you need to know the current value of your home (we're waaaay better than a Zestimate!) for a re-fi or estate planning.
Maximize Resale Value - Give us a call if you're thinking of remodeling, painting, replacing fixtures, etc. We can tell you what will give you the biggest bang for your buck.
Community Info - How will that new development affect your home's value? Give us a call to find out.
Home Related Referrals - We've accumulated a large list of the best home-repair & housing-related businesses that we can personally recommend. Let us know if you need a good plumber or a new furnace.
Much More - Our combined 40+ years in the real estate business can be valuable asset to you in many ways - we've seen it all - give us a call: 630-943-2212
And that's why 90% of our business comes from past clients & referrals!
Thank you!!
Testimonials
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Tom & Leslie are amazing! I purchased my first townhouse in July 2011, and I am very pleased that I had them as my agent. I have always been under the impression that buying a house is stressful, complicated, and difficult process. Tom & Leslie proved me wrong! They were very easy to contact whenever I had a question, and reacted quickly to any issues that arose. I was impressed by their knowledge of the real estate business and the area that I was interested in purchasing. Tom & Leslie are an excellent team! They keep each other informed of even the smallest details, making it very easy as a buyer to get answers to any questions or issues that may arise. They kept me informed of new properties as they came on the market, and were readily available to show any properties that I was interested in - even with their office being over 30 minutes away. When it came time for an inspection, I was grateful of the business ties that they had available. They referred me to my inspector, whose services were above my expectations. They worked very well with my mortgage broker and real estate attorney, which made closing a breeze! I highly recommend contacting Tom & Leslie to anyone interested in purchasing a new home.
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- First Time Home Buyer
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Tom and Leslie are an awesome team and work hard to help you sell, rent, or find property quickly and efficiently. I've used them to purchase my townhouse and home as well as find tenants for my townhouse.
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- The Rysavys
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Leslie was a God-send after a less than positive experience with another realtor as we searched for a new home. She was upbeat, positive, and and very friendly. She saw to it that we had all of the information we needed, and recommended other professionals to us to make the process seamless. Since we hadn't purchased a home in over 20 years, we were pretty rusty, but Leslie made it easy by quickly answering our emails, being on time for all meetings, and calming our fears when we were worried. She is a gem & I'd recommend her any day!
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- cdjames201
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Tom and Leslie are the best team out there! We have worked with them on several occasions thru a difficult sales process on our home. They were always helpful, attentive and the most honest realtors you will ever meet! Throughout the long process they remained professional and on top of the situation which became very frustrating at times. They work tirelessly and we now consider them our friends! After all their efforts and hard work we would only work with Tom and Leslie!
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- The Harts
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We sold our first house with Tom and Leslie back in 2005 and quickly realized we'd found the perfect real-estate professionals. T&L have fantastic complementary strengths that pay huge dividends for their clients. Not only were they able to stage our first sale quickly and inexpensively, but they got us several immediate offers that were higher than we had hoped and moved the house to a fast close. Shortly after we purchased another home through T&L and had an even better experience on the buying side! It wasn't until we relocated out of state and sold that house in 2010 that Tom and Leslie truly proved their value and expertise however. While we were 2000 miles away they staged our home, took care of all necessary details and got us four good offers when NO offers were coming to our neighbors. Without their help we'd probably still be trying to find a buyer and making two mortgage payments. Worth their weight in gold!
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- The Cavanaughs
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When we contacted Tom and Leslie to help us find a home we pretty much picked them blindly from the phone book. However, after the initial phone call, we knew right away that they were the team for us. The ease and confidence at which they were able to demonstrate from that first conversation convinced us that they were the agents for us. Beyond their consummate professionalism and knowledge, they each brought something very uniquely fun to the buying process. They were able to listen to what our needs were and find us the best home within our desired budget. Beyond responsive, Team Tom and Leslie are proactive. Walking into close, we knew exactly what to expect and when things didn't go quite smoothly (through no fault of their own) Tom and Leslie were able to communicate the process glitch so that we never felt panicked or even concerned. What's most impressive about Team Tom and Leslie is that their overwhelming knowledge is equally matched with astounding dedication to serving their clients---well beyond the close. Not only WOULD we recommend Team Tom and Leslie, we have on several occasions and will continue to do so well into the future. Team Tom and Leslie are outstanding AND outstanding people. We never thought the home buying process could be so much fun!
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- The Muiznieks
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We have used Tom and Leslie as our agents in the sale of two homes and purchase of another in the past seven years. We have been very satisfied in the services they provide. Not only were they great, responsive agents, they also have been a trusted resource for referrals to painters, heating/cooling contractors, home inspectors, attorneys and even someone to plow our driveway on very short notice.
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- Happy Client
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We had tried another realtor before and felt our questions and concerns went unanswered. Leslie was wonderful, answering questions and doing research before our home visits to be sure we didn't waste our time. She was there every step of the way and I'd definitely recommend her to anyone looking to buy in this area.
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- The Kerrs
Midwest Real Estate Data (MRED) All information deemed reliable but not guaranteed. All properties are subject to prior sale, change or withdrawal. Neither listing broker(s) or information provider(s) shall be responsible for any typographical errors, misinformation, misprints and shall be held totally harmless. Listing(s) information is provided for consumer's personal, non-commercial use and may not be used for any purpose other than to identify prospective properties consumers may be interested in purchasing. The data relating to real estate for sale on this website comes in part from the Internet Data Exchange program of the Multiple Listing Service. Real estate listings held by brokerage firms other than Tom and Leslie may be marked with the Internet Data Exchange logo and detailed information about those properties will include the name of the listing broker(s) when required by the MLS. Copyright ©2023 All rights reserved.Based on information submitted to the MLS GRID as of June 6, 2023 3:32 PM UTC All data is obtained from various sources and may not have been verified by broker or MLS GRID. Supplied Open House Information is subject to change without notice.
Data is updated as of June 6, 2023 3:32 PM UTC
